How is my data safe with Authava?
Authava was built by an experienced enterprise engineering team based in the United States.
Infrastructure runs in Tier-1 datacenters with SOX-compliant controls.
Below are some safeguards built into the platform.
Infrastructure Controls
Enterprise hosting
Authava runs in Tier-1 datacenters with SOX-compliant controls.
Encryption
All data is encrypted in transit (TLS) and at rest using modern encryption standards.
Network isolation
Internal services run in private networks. Only required endpoints are exposed publicly.
Access controls
Administrative access to systems is restricted and logged.
Data Protection
You can’t steal data we never store.
No model training on customer data
Customer conversations and documents are not used to train public AI models.
Minimal data storage
Customer data integrations are typically handled through APIs. In many cases, the bot retrieves information from your system rather than storing it.
Payment security
Authava does not store credit card data. Payments are handled through Stripe.
Application Design Controls
Tenant isolation
Authava is designed as a true multi-tenant system. Each customer runs in their own tenant, created in seconds. Bots cannot access data from other customers.
Closed knowledge scope
Bots answer only from approved sources such as documents, Q&A knowledge, and APIs. They do not crawl the internet.
API-first integrations
Customer data typically remains in your own systems. Bots call your APIs when needed instead of requiring you to upload internal databases.
Permission model
Bot workspaces support role-based permissions (Read / Update / Delete / Admin) so teams can limit access appropriately.
Bot abuse protection
Rate limiting and anti-spam protections minimize the abuse of bots.
Process Controls
Document preparation (Managed Service)
For managed bots, the Authava team reviews and prepares documents before they are used by the bot. This can include removing PII and structuring information safely.
Secure configuration for sensitive operations
Risk-prone operations are typically configured by the managed service team to avoid unsafe setups.
Integration Security
Authentication integration
Bots can integrate with existing authentication systems (for example JWT-based authentication). Your system remains the credential store.
Enterprise LLM providers
Authava uses enterprise AI model providers such as Azure or Grok by default.
Optional custom LLM hosting
For advanced deployments, bots can call your own hosted LLM.
White-label email security
Email notifications optionally send using OAuth-based connections rather than simple DNS forwarding.
Related: How Authava Prevents Hallucinations