Review Conversations and Get Notified in Studio
Review Conversations and Get Notified
Everything your bot does shows up in Studio under Activity. Open your bot and choose Activity to read conversations, see traffic, view leads and uploaded files, and choose who gets email notifications.
How Do I Read My Bot's Conversations?
Go to Activity → Chat History. You'll see a list of every conversation with your visitors.
- Search by a visitor's IP address or by how the conversation started. The list search looks at each conversation's first message, not every message.
- Open a conversation to read the full transcript. Inside a conversation you can search every message.
- See the details: when it started, how many messages, the page the visitor started on, their IP address and browser, and any files they uploaded.
- See how each answer was made: if an answer came from one of your Q&A pairs, or a tool was used to answer, that's shown with the message.
- Move through conversations with Prev and Next.
Can I Download Or Export Conversations?
Yes.
- One conversation: download it as a PDF or HTML from the conversation's page.
- Many conversations: choose Export in Chat History. Pick which chats to include (Last 7 Days, a Custom Date Range, or Only the rows I selected), then the format:
- Chat Summary (CSV): one row per conversation, with when it happened, how many messages, how long it lasted, how many answers came from Q&A pairs, and the starting page.
- Full Transcripts (Text): every message, in order, in one plain-text file.
- Full Transcripts (CSV): one row per question and answer, for spreadsheets.
How Do I See My Website Traffic?
Go to Activity → Page Traffic:
- Unique Visitors (counted by IP address)
- Total Page Views
- Average Pages per Visitor
- Most Visited Pages: where your bot gets the most traffic
- A visitor location map
These numbers update every time you open the page. Locations are approximate, based on IP address. They're usually accurate to the city, but can be less precise for mobile networks and VPNs.
If you see no traffic at all, check that the bot is installed on every page of your site. See Install Your Bot.
Where Do I See Leads?
Go to Activity → Collected Leads to see contact information visitors shared in conversations. This list is read-only.
The Collected Leads tab appears once your bot is set up to collect contact details during the chat. That setup is done by our team. If you'd like your bot to ask for names, emails, or phone numbers, contact us.
Where Do I Find Files Visitors Uploaded?
Go to Activity → Files, or open the conversation where the file was shared. Deleting a file is permanent. To let visitors upload files, see Customize Your Chat Widget.
How Do I Get Emailed About Conversations?
Go to Activity → Notifications:
- Enter an Email Address and a Nickname, such as "Support Team".
- Choose what this person receives:
- Chat Session Transcripts: an email for each conversation, with the full transcript attached as a PDF.
- Weekly Summary Reports: a regular summary of your bot's activity.
- Choose Add Email Address.
Each person has their own settings, so one person can get every transcript while another only gets the weekly summary. Change a person's settings with the toggles, or remove them with the trash icon.
When Do Transcript Emails Arrive?
After a conversation has been quiet for about an hour. In practice, expect the email within 1–2 hours of the visitor's last message, not the moment they leave. The transcript is in the attached PDF, not in the body of the email.
Frequently Asked Questions
How do I see what visitors asked my Authava bot?
In Studio, open your bot and go to Activity → Chat History. Open any conversation to read the full transcript.
Can I export my chat history?
Yes. In Activity → Chat History, choose Export to download a Chat Summary (CSV), Full Transcripts (Text), or Full Transcripts (CSV). You can also download a single conversation as a PDF or HTML.
Why didn't I get an email right after a conversation?
Transcript emails are sent once a conversation has been quiet for about an hour, so they usually arrive within 1–2 hours of the last message.
Can different people get different notifications?
Yes. Each email address has its own toggles for transcripts and weekly reports.
How can I tell why the bot gave a certain answer?
Open the conversation. If the answer came from a Q&A pair or a tool, that's shown with the message. Otherwise it came from your knowledge sources; check that the right information is in your authoritative text, stated clearly and only once.