Authava and Microsoft 365
If your business runs on Microsoft 365, Authava puts your bot to work inside it. Callers book themselves onto your Outlook calendars while they're still on the phone, your bot answers from the documents your team keeps in OneDrive and SharePoint, and every conversation can be saved right next to them.
Can The Phone Bot Book Onto My Outlook Calendar?
Yes, during the call. A customer asks for an appointment, the Phone Bot checks real availability on your Outlook calendars, offers times that fit your rules, and books the one the caller picks. The caller hangs up with a confirmed appointment, nobody on your team had to pick up the phone, and you keep managing your calendar in Outlook.
Our team connects your calendars through Microsoft's calendar API as part of your setup, using Authava's Scheduling module. A call that would have gone to voicemail becomes a booked job. See Convert Missed Calls to Bookings.
Booking follows your rules: working hours by person and by day, office closures, blackout time like drive time or buffers, and booking with the right person when several calendars are involved. See Every Business Schedules Differently.
Can The Bot Learn From OneDrive Or SharePoint?
Yes. Our team can set up a workflow that watches the OneDrive or SharePoint folders you choose and uploads new and changed documents to your bot through Authava's API. The documents your team updates in Microsoft 365 are the ones your bot answers from.
Can My Conversations Go Into Microsoft 365?
Yes. Authava's API lets a workflow pull your bot's transcripts and save them to OneDrive, SharePoint, or an Excel workbook, on whatever schedule you like.
What About Azure?
Authava's AI runs on OpenAI's GPT models hosted on Microsoft Azure by default, and the bot can call your Azure Functions and APIs. See Authava and Microsoft Azure.
Frequently Asked Questions
Does Authava work with Microsoft 365?
Yes. The Phone Bot books onto Microsoft 365 calendars, and workflows can sync documents from OneDrive or SharePoint to your bot and save conversations back.
Can the bot book appointments on Outlook?
Yes. The Phone Bot books appointments onto your Microsoft 365 calendars during the call, following your scheduling rules.
Can my bot learn from SharePoint documents?
Yes. A sync workflow uploads new and changed documents from the folders you choose to your bot.