Case Study: Inspectrum
Inspectrum uses an Authava phone bot to answer calls while its inspectors are out on jobs. The phone bot books, confirms, and reschedules inspections, so a caller doesn't have to wait for a call back.
Inspectrum has inspected homes in Chicago and the surrounding Chicagoland area since 1995: condos, single-family homes, multi-unit buildings, and small commercial properties. Inspectrum wrote about its phone bot on its own blog in Never Miss the Call.
Why Does a Home Inspector Need a Phone Bot?
An inspector spends the day in attics, on roofs, and in crawl spaces, where answering the phone isn't possible. The people calling are often on a deadline: a buyer who just went under contract has only days to get an inspection done. If nobody answers, they call the next inspector on the list.
What Does the Phone Bot Do for Inspectrum?
The Phone Bot answers the call, answers the caller's questions, and gets the inspection on the calendar. It also confirms and reschedules existing appointments, so those calls don't wait for the office either.
Frequently Asked Questions
What does Inspectrum use Authava for?
A Phone Bot that answers calls and books, confirms, and reschedules home inspections.
Can the phone bot book appointments?
Yes. Inspectrum's phone bot books new inspections and confirms and reschedules existing ones during the call. See Scheduling.
Does Authava work for other home service businesses?
Yes. See Home Services for how Authava helps inspectors, contractors, and other businesses whose people are out on jobs.