Email Bot
Authava's Email Bot gives your business an email address with AI behind it. It can answer customer email from your own content, or turn every incoming email into a reliable workflow that does real work in your other systems.
What It Is
Email Bot reads the email that comes in to your business and does something useful with it. It answers customer questions by email, either replying to the customer directly or sending your team a draft to check. Or it hands each email to an automated workflow that updates your CRM, files a request, or passes the details to another system.
It's built for two kinds of jobs:
- Customer support email: someone writes in with a question, and the bot writes the answer. It can reply to the customer, or send the reply to your team as a draft.
- Email workflows: one-way email that should trigger work. A contact-us notification, a newsletter, or an order email arrives, and your workflow takes it from there.
Customer Support Email
Customers already know how to send an email. Email Bot answers it.
- You choose who gets the reply. The bot can reply straight to the customer, or send its reply to your own team instead, as a draft to check and forward. That lets you start with every answer reviewed by a person and move to direct replies when you're comfortable.
- Answers from your own content. The bot replies from your knowledge base, the same way an Authava Chatbot answers on your website. See How Authava Keeps Bots Accurate.
- Follows the conversation. When a customer replies, the bot sees the earlier emails, so the conversation picks up where it left off.
- Keeps a clear record. Every email and what the bot did about it, the exact reply sent or a note that no reply was sent and why, are saved in the chat history alongside your other conversations.
Email Workflows
Some email isn't a question. It's a signal that something should happen: a new lead from a contact form, a newsletter whose content belongs in another system, or a notice that needs to be filed. Email Bot turns each of these emails into a workflow run.
- Captures the whole email. Sender, recipients, CC, subject, text, HTML, headers, and attachments.
- One email, one run. Each email triggers your workflow exactly once, with everything it needs in a single call.
- Works with your systems. The workflow can look things up, update a CRM, post to another app, or call any API you use.
- Can answer back. If the workflow returns a reply, Email Bot sends it. If not, the email is simply processed.
See Every Email
Email Tracking shows every email the bot received, its status, and what happened next: when the workflow ran, what it returned, and any reply that was sent. When something needs attention, you can see why and retry it with one click.
You can also send a test email from the same page and watch it run exactly like a real one, with replies held back until you choose to send them.
How It Is Delivered
Email Bot is set up with our team. We'll help you choose the addresses, decide whether the bot answers questions or runs a workflow, connect it to your systems, and test it before real email arrives. Authava provides ready-to-use email addresses for your bot, so there's nothing for your IT team to set up. Contact us to get started.
Frequently Asked Questions
What is an AI email bot?
An email address with AI behind it. It reads each incoming email and either answers it or passes it to an automated workflow.
Can the Email Bot answer customer questions by email?
Yes. It answers from your own content, and it keeps the conversation going when the customer replies.
Can an email trigger a workflow in my other systems?
Yes. Each email triggers your workflow once, with the full email included, so the workflow can update a CRM, call an API, or send a reply.
Can my team review replies before customers see them?
Yes. Replies can go to your own team instead of the sender, so you can review them first.
Do I need to set up an email address for the bot?
No. Authava provides ready-to-use email addresses for your bot, so your IT team doesn't have to set anything up.
Can a bot have more than one email address?
Yes. You can add as many addresses as you need, and mail to any of them goes to the same bot.