Case Study: Santa Tom
Santa Tom uses an Authava chatbot, Jingles, Santa's Head Elf, to answer families and event planners around the clock, and an Authava Outreach Bot to hear from people through a short guided conversation.
Santa Tom is a real-bearded Santa serving Lakewood Ranch and the Tampa Bay area. He does private family visits, community and corporate events, school and nonprofit appearances, photo sessions, personalized video messages, pet visits, and North Pole video calls for families who aren't nearby.
What Does Santa Tom Use Authava For?
- Chatbot: Jingles, "Santa Tom's North Pole Assistant," is on the website 24/7. Visitors can ask about Santa visits, find out what's happening at the North Pole, or leave a message for Santa Tom. The site shows "Powered by Authava" under the chat.
- Outreach Bot: sends people a link to a short conversation that asks a few focused questions and follows up on their answers, so Santa Tom hears more than a form would collect.
The holiday season is short and busy. Families and event planners have questions at all hours, and Santa Tom can't answer the phone in the middle of a visit. Jingles answers right away, in a voice that fits the experience, and visitors can leave a message for Santa Tom to follow up on.
Frequently Asked Questions
What does Santa Tom use Authava for?
A website Chatbot named Jingles and an Outreach Bot.
Can an Authava chatbot have its own name and personality?
Yes. Santa Tom's chatbot is Jingles, Santa's Head Elf, and it answers in that voice.
What is an Outreach Bot?
A conversational survey. Instead of a static form, people get a link to a short conversation that asks focused questions and follows up on their answers. See Outreach Bot.