Case Study: Tower Dental

Tower Dental uses an Authava phone bot to answer patient questions, capture new patients, and book appointments, so a call the front desk can't pick up still ends with a patient on the schedule.

Tower Dental is a dental practice in the Chicagoland area. Its dentists and periodontist offer general and cosmetic dentistry, from crowns and porcelain veneers to dental implants.

Why Does a Dental Office Need a Phone Bot?

A dental front desk is busy with the patients in front of it: checking people in, collecting payments, and scheduling follow-ups. Meanwhile the phone keeps ringing with questions about hours, insurance, and openings for new patients. Each missed call can be a patient who books somewhere else.

What Does the Phone Bot Do for Tower Dental?

The Phone Bot answers the call when the front desk can't. It answers patients' questions from the practice's own information, takes down new patients' details, and helps callers book an appointment, so a call that would have gone to voicemail turns into a visit on the schedule.

Frequently Asked Questions

What does Tower Dental use Authava for?

A Phone Bot that answers patient questions, captures new patients, and helps callers book appointments.

Can a dental phone bot book appointments?

Yes. Tower Dental's phone bot helps callers book appointments during the call. See Dental and Scheduling.

Does the phone bot replace the front desk?

No. It answers the calls the front desk can't get to, so the team can stay focused on the patients in the office.