Customers Want a Price Before They'll Talk to Us
Authava gives customers prices in chat or by phone from your own pricing logic, and routes custom jobs to a person. A visitor who wanted a number before talking to anyone gets one, and you get the lead.
Why Do Customers Want a Price First?
Many buyers won't fill out a form or wait for a callback just to find out whether you're in their budget. If they can't get a number, they move on to someone who'll give them one.
What Do Businesses Usually Try?
- "Call us for a quote." It keeps pricing under your control, but buyers who only wanted a ballpark number often don't call.
- A price list on the website. It's fast, but it can't handle the combinations real jobs come in.
- A quote request form. It collects the details, but the buyer waits, and may get a faster answer elsewhere in the meantime.
The buyer either waits for a number or works it out themselves.
How Does Authava Solve It?
The Quotes module connects the bot to your pricing:
- Calculations or lookups. Some prices are a formula (square footage times a rate); others come from a price list. Both work.
- Pricing you can edit. Prices change, so the logic is kept where your team can update it.
- Escalation for custom jobs. Quotes that need a person go to a person, with the details already collected.
- We can build the pricing system. Most businesses don't start with one, and our team can help you build it before connecting it.
Getting a price wrong costs more than not answering, so quotes come from your rules, not from the AI guessing.
What This Looks Like in Practice
A visitor asks how much it costs to clean a 2,000-square-foot home with two pets. The bot asks one follow-up question, runs your pricing, and gives the price. A request to clean a commercial building goes to your estimator with the details already collected.
Frequently Asked Questions
Can the bot give prices by phone and in chat?
Yes. The Quotes module works in chat and by phone.
What if we don't have a pricing system?
Our team can help you build one, then connect it to your bot.
What happens with jobs that need a custom quote?
The bot collects the details and routes the request to a person.
How is this different from putting prices on our website?
The bot can calculate a price from the customer's own details, and routes custom jobs to a person.