Knowledge Index

This page lists every page in Authava's knowledge base, grouped by topic. Each entry links to the full page and says what it covers, from Authava's products and the business problems they solve to integrations, getting started, security, and how the AI works.

Authava Products and Solutions

A Partial Feature List: What a Production Chatbot Includes: A partial list of 150+ features in Authava's chatbot platform, from widget, knowledge, and accuracy controls to live chat, integrations, and security.
Chatbot: Authava's website chatbot answers visitor questions from your content and systems, captures leads without a form, and reports what's blocking growth.
Growth Report: Authava's Growth Report is a weekly plain-English email built from real chatbot conversations, showing if your bottleneck is traffic, clarity, or demand.
Instant Quotes: We help businesses replace "We'll get back to you with a quote" with "Here's your quote right now." In most industries, whoever delivers the first useful quote wins the customer.…
Live Chat: Authava's Live Chat module lets a visitor ask for a person mid-conversation. Your team answers from Studio with the full history, then hands back to the bot.
Module: Quote: Authava's Quotes module gives customers prices in chat or by phone, from pricing logic we connect or help you build, and routes custom quotes to a person.
Module: Scheduling: Authava's Scheduling module lets your bot book, cancel, and reschedule appointments on the calendar system you already use, following your own rules.
Modules: Authava modules are optional, reusable capabilities you can add to your bot over time, such as live chat, scheduling, and quotes, without replacing it.
Outreach Bot: Authava's Outreach Bot replaces static surveys with a short guided conversation sent by link. It asks focused questions, follows up, and organizes answers.
Phone Bot: Authava's Phone Bot answers your business calls 24/7, handles common questions, qualifies leads, transfers important calls, and sends you a transcript.
Portal Bot: Authava's Portal Bot works inside your signed-in application: it recognizes the user and answers from their own account data through your APIs.
Studio: Authava Studio is the self-service portal for your chatbot: review conversations, update the bot's knowledge, change settings, and manage notifications.

Business Problems We Solve

Chat Leads Never Make It Into Our CRM: Authava sends every lead your bot collects into your CRM with the conversation attached, so your team follows up without copying details by hand.
Convert Missed Calls to Bookings: How Authava's Phone Bot answers the calls your team can't pick up, answers the caller's questions, collects their details, and hands the lead to your staff.
Customers Can't Find Answers in Our Help Content: Authava turns your website, help pages, and documents into a bot customers can simply ask, so they get the answer instead of digging through pages.
Customers Get Different Answers Depending on Who They Ask: Authava answers from the facts you approve, the same way every time, so customers get one consistent answer whoever they happen to ask.
Customers Log In and Still Call Us About Their Account: Authava's Portal Bot recognizes signed-in customers and answers from their own account data, such as orders and invoices, without a second login.
Customers Want a Price Before They'll Talk to Us: Authava gives customers prices in chat or by phone from your own pricing logic, and routes custom jobs to a person, so a price question becomes a lead.
I Don't Know What Our Customers Actually Want: Every conversation is a customer telling you what they need. Authava's weekly Growth Report turns those conversations into plain-English findings.
I'm Worried an AI Bot Will Make Things Up: Authava is designed to answer from the facts you approve, with must-be-right facts first, approved wording, and a clear record of where answers came from.
Looking Up Answers During a Call Takes Too Long: Authava's Phone Bot searches your whole knowledge base in moments, even thousands of pages, so callers get answers without waiting on hold.
My Front Desk Can't Keep Up With the Phone: How Authava's Phone Bot answers routine calls, collects what callers need, and frees your front desk to focus on the customers in front of them.
My Scheduling Rules Are Complicated: Authava books appointments by your real scheduling rules, such as working hours by person, closures, and buffers, on the calendar you already use.
Nobody Fills Out Our Surveys: Authava's Outreach Bot replaces static surveys with a short conversation sent by link that asks focused questions, follows up, and organizes the answers.
Only Some Calls Need a Person: Authava's Phone Bot handles routine calls and transfers the important ones to your team, so people spend their time on the calls that need them.
Our Business Is Complicated and Training Phone Staff Takes Forever: Authava's Phone Bot learns your services, pricing, policies, and rules once, so it answers correctly from day one, without months of training new staff.
Our Calls Spike and We Can't Staff for It: When calls spike, Authava's Phone Bot picks up the calls your team can't get to, answers common questions, and captures every caller's details.
Our Information Changes All the Time: Authava keeps your bot current: must-be-right facts are edited in one place, your site can be re-crawled, and documents can sync from where you keep them.
Our Systems Don't Talk to Each Other: Authava's bot can check several of your systems in one conversation, so customers get one answer instead of being passed between departments.
Sales Wastes Time on Leads That Aren't a Fit: Authava's bots ask qualifying questions in conversation and send your team the details with the transcript, so sales knows who to call first.
Sometimes a Person Needs to Step In: With Authava's Live Chat, a visitor can ask for a person mid-conversation, and your team picks up with the full history, then hands back to the bot.
The Integration We Need Doesn't Exist Yet: Authava builds and runs its own platform, so when your bot needs a connection or logic that doesn't exist yet, our team can scope and build it.
Use Case: I’m Answering the Same Questions Over and Over: How an Authava chatbot handles the questions your business answers again and again, using a knowledge base built with you and a weekly report on what to fix.
Use Case: My Team Can’t Find What They Need Fast Enough: How an Authava bot gives your team one place to ask questions in plain language, answered from your documents, and shows you which questions come up most.
Use Case: My Website Has Gaps I Didn’t Know About: How an Authava chatbot finds missing, outdated, and contradictory information on your website, using the questions real visitors ask and a weekly Growth Report.
Use Case: Visitors Won’t Fill Out Forms: Why website visitors ignore contact and quote forms, and how an Authava chatbot turns a quick question into a lead without demanding details upfront.
Use Case: We Get Traffic, Nothing Happens: Your website gets visitors but no leads. How an Authava chatbot turns visitor questions into leads, plus a weekly report on what's blocking conversions.
Use Cases: Problems an Authava chatbot helps solve: traffic that doesn't convert, ignored forms, repeat questions, website gaps, internal knowledge, and missed calls.
We Can't Offer 24/7 Support: Authava answers customer questions at any hour, by chat and by phone, and passes anything it can't handle to your team, without 24/7 staffing.
We Don't Have Anyone to Run AI: With Authava's managed service, our team sets up, tunes, and maintains your bot, so you get AI customer service without hiring an AI expert.
We Need Someone Who's Done This Before: Authava has built and run bots for many businesses, so your project starts from a tested platform and a team that knows where bots go wrong.

Industry Solutions

Dental: How Authava helps dental practices answer calls and chats, handle insurance and new-patient questions, and get patients on the schedule.
Financial Services: How Authava helps financial services firms answer approved questions on the website, in client portals, and by phone, routing advice questions to people.
Home Services: How Authava helps home service businesses answer calls while the crew is on a job, collect job details, and move customers to an appointment or quote.
Nonprofit: How Authava helps nonprofits answer donors, volunteers, and community members by phone and chat, without adding staff or needing an internal tech team.
Technology Services: How Authava helps technology service firms answer prospects and clients by chat and phone, gather technical context, and connect to CRM, ticketing, and APIs.

Technology and Integrations

Authava and AWS Cognito: Authava's Portal Bot can recognize users signed in with AWS Cognito, a popular sign-in service, and works with other login systems too.
Authava and ChatGPT: How Authava works with ChatGPT: your bot runs on OpenAI's GPT models, and you can export its conversations for ChatGPT to analyze.
Authava and Claude: Export your Authava bot's conversations in a friendly format and use Claude to find what customers ask most and how to improve your bot.
Authava and Custom Websites: Authava works with custom websites, including sites built with AI coding tools: add one script tag, then control the bot from your own code.
Authava and Google: How Authava works with Google: the Phone Bot books onto Google Calendar, your bot learns from Google Drive, and conversations can be saved back to Drive.
Authava and Grok: Export your Authava bot's conversations in a friendly format and use Grok to spot trends, common questions, and sales opportunities.
Authava and HubSpot: Authava connects to HubSpot: chatbot leads become HubSpot contacts with their conversation transcripts, and the bot can reach more of HubSpot through its API.
Authava and Make: How Authava works with Make: your bot sends conversation events to your Make scenarios through webhooks, and Make can call Authava's API.
Authava and Microsoft 365: How Authava works with Microsoft 365: the Phone Bot books onto your Outlook calendars, and your bot learns from and saves to OneDrive and SharePoint.
Authava and Microsoft Azure: Why Azure shops choose Authava: AI on Azure-hosted GPT models, a bot that calls your Azure Functions and APIs, and conversation data sent to your Azure storage.
Authava and n8n: How Authava works with n8n: Authava handles the customer conversation, n8n runs the workflow, connected through webhooks and Authava's API.
Authava and Ontraport: Add the Authava chatbot to your Ontraport site with one line, let it learn your pages, and open it from your own buttons and landing pages.
Authava and RingCentral: Authava's Phone Bot works with RingCentral: keep your existing business number, route calls to the bot, and transfer important calls to your team.
Authava and Salesforce: How Authava works with Salesforce: the bot looks up and updates records mid-conversation, finished chats create leads, and your team controls access.
Authava and Technology: How Authava works with the tools you already use, from CRMs and workflow tools to websites, Google, Microsoft 365, phone systems, and AI assistants.
Authava and Wix: Add the Authava chatbot to a Wix site with one line of code, let it learn your whole site, and open it from your own Wix buttons.
Authava and WordPress: Add the Authava chatbot to a WordPress site with one line of code, and let the bot learn your whole WordPress site by crawling it.
Authava and Zapier: How Authava works with Zapier: your bot sends conversation events to your Zaps through webhooks, and Zapier can call Authava's API.
Authava and Zoho: How Authava works with Zoho CRM: the bot looks up and updates Zoho records during a conversation, and finished chats can create leads in Zoho.
Full Integration: How Authava's chatbot fits into your stack: management API, conversation webhooks, user sign-in, MCP Gateway tool calls, CRM integration, and UI embedding.
Integrating with your page: Control your Authava chatbot from your website with JavaScript: open or close it from your own buttons, send messages, show a tooltip, and run functions.
MCP Gateway: Let Your Bot Use Your Systems Mid-Conversation: Authava's MCP Gateway lets your chatbot call your APIs, look up live data, show embedded widgets, and give exact-wording answers mid-conversation.

Implementation and Getting Started

After Go-Live: What happens after your Authava chatbot goes live: what you'll learn about your site and customers, what you see each day, and what early tuning looks like.
Answer Visitors Live From Studio: Take over conversations from your Authava chatbot in Studio's Live Agent tab: the waiting queue, AI-suggested replies, support hours, and handoff messages.
Any Website (HTML): Add the Authava chatbot to any website with one line of HTML: paste the script tag before the closing body tag. Includes placement and troubleshooting tips.
Build vs. Buy: Should you build your own AI chatbot or partner with Authava? What a production chatbot involves, when building in-house makes sense, and how options differ.
Customize Your Chat Widget in Studio: Change your Authava chat widget's logo, colors, title, greeting, tooltip, preset questions, disclaimers, size, auto-open, and file uploads in Studio.
DIY vs. Managed: Compare running an Authava chatbot yourself (DIY) with Authava's managed service (MSP): who does the work, which features are included, and where to start.
Does This Pay For Itself?: Is an Authava chatbot worth the cost? It pays for itself if it captures one extra customer a month or saves a few hours of executive or developer time.
Getting Started With Studio: Create your first Authava chatbot in Studio: company details, bot name and look, documents, website crawl, and subscription, plus a map of Studio.
How do I update my bot: Common Authava bot updates you can make yourself in Studio: add a disclaimer, let visitors upload files, and choose who receives transcripts and weekly reports.
How to add to Ontraport: How to add the Authava chatbot to an Ontraport website: paste the one-line script into a custom HTML block in a global section, then save and publish.
Install Your Bot From Studio: Install your Authava chatbot on your website: copy the one-line script from Studio's Deploy tab, place it before the closing body tag, and verify it's working.
Q&A Pairs and Tuning in Studio: Use Q&A pairs in Authava Studio for exact, word-for-word answers to specific questions, and Tuning for simple instructions like tone or topics to avoid.
Review Conversations and Get Notified in Studio: Read your Authava chatbot's conversations in Studio, export chat history, see page traffic, view collected leads and files, and set up email notifications.
Update Your Bot's Knowledge in Studio: How to teach your Authava chatbot in Studio: authoritative text for key facts, document uploads, and website crawling, plus tips for writing good content.
What You Can and Can't Do in Studio: What you can change yourself in Authava Studio, from knowledge, Q&A, and tuning to widget design, and what our team sets up, like integrations and CRM sync.

Security, Privacy, and Compliance

Data Privacy: How Authava keeps your business data private: we don't sell it, each customer's data is isolated, and it isn't used to train other bots or public AI models.
Data Processing: Authava's standard data processing practices: what customer and visitor data the platform processes, how it's used, where it's hosted, and how it's deleted.
How is my data safe with Authava?: How Authava protects your data: encryption, enterprise hosting, tenant isolation, no training public AI models on your data, and API-first integrations.

AI Education and Technical Concepts

Design Decisions: The design choices behind Authava: why we say "bot" instead of "agent," and why our chatbots never require a visitor's name before answering a question.
How Authava Keeps Bots Accurate (And Avoids AI Hallucinations): How Authava keeps chatbot answers accurate and reduces AI hallucinations: approved sources, layered knowledge, safe tuning, API calculations, and testing.
Will The Bot Hurt My Page Performance?: Does the Authava chatbot slow down your website? It loads after your page with defer, downloads compressed, and shouldn't cause layout shift.

Frequently Asked Questions

FAQ: Answers to common questions about Authava's chatbot platform: getting started, accuracy, integrations, live data, page performance, pricing, and data safety.

Company Information and Other Resources

Affiliates: How the invite-only Authava Affiliate Program works: refer businesses from your trusted network and earn 15% of their revenue.
Authava is a Strategy Partner: Authava is an AI strategy partner, not just chatbot software: the chatbot gathers customer signals, and weekly reports and our team turn them into growth.
Done-for-You AI Conversation System: Authava is a done-for-you AI conversation system for your business. We help operationalize customer conversations so your business can focus on delivering value to the people it serves. Conversation →…
Why Businesses Choose Authava: Why businesses choose Authava for their chatbot: a managed service team, accuracy controls, full API integration, strategy insight, and a US-based team.