Only Some Calls Need a Person
Authava's Phone Bot handles the routine calls and transfers the important ones to your team, so your people spend their time on the calls that need them. You decide which calls should always reach a person.
Which Calls Need a Person?
Most businesses know the answer: an upset customer, an urgent problem, a big new job, an existing client asking for their account manager. The rest, such as hours, directions, and "do you do this?", can be answered on the spot.
What Do Businesses Usually Try?
- A phone menu ("press 1 for..."). It sorts calls, but callers often press 0 to reach anyone, and the menu can't tell an urgent call from a routine one.
- Sending every call to one person. It's simple, but that person spends the day deciding which calls matter.
- Voicemail, sorted later. Nothing slips through, but an urgent call waits as long as a routine one.
Each sorts calls by a menu choice or by whoever happens to pick up, not by what the caller actually needs.
How Does Authava Solve It?
During setup, our team works with you on the rules:
- Calls that always transfer, such as urgent or emergency requests, or callers asking for a specific person.
- Calls the bot answers, from your approved business information.
- Calls where the bot collects details for a follow-up, when nobody is available to take a transfer.
Every call ends with a transcript, so your team knows what happened either way. See Phone Bot.
What This Looks Like in Practice
A caller says water is coming through their ceiling. That matches your urgent-call rule, so the Phone Bot transfers them to whoever is on call. The next caller asks what time you open tomorrow and gets the answer on the spot.
Frequently Asked Questions
Can the Phone Bot transfer a call to my team?
Yes. It can transfer important calls to your team, or collect the caller's details so someone can follow up.
Who decides which calls reach a person?
You do. Our team sets up the rules with you and adjusts them as real calls come in.
What if nobody is available to take a transfer?
The bot collects the caller's details and what they need, and your team gets a transcript to follow up.
How is this different from a phone menu?
Callers say what they need in their own words, and the bot follows your rules for which calls reach a person.