Authava and RingCentral
Keep your RingCentral business number and let Authava's Phone Bot answer it. RingCentral routes calls to the bot, and the bot answers, collects what's needed, and transfers important calls to your team.
How Does The Phone Bot Work With RingCentral?
You don't move your phone number or change phone systems. RingCentral stays in charge of your calls and routes them to Authava's Phone Bot based on how you want it set up, for example:
- After hours, when nobody is in the office
- When nobody picks up, so a busy moment doesn't become a missed call
- All calls, with the bot answering first and transferring when needed
The Phone Bot answers from your business information, captures what the caller needs, and sends you a transcript of every call.
Do I Need A New Phone Number?
No. Your customers keep calling the number they already know. That matters if your number is printed on trucks, signs, listings, and business cards.
What Happens When A Caller Needs A Person?
The Phone Bot can transfer important calls to your team, or capture the details so someone can follow up. You decide which calls should always reach a person.
Who Sets It Up?
Phone Bot is a managed service. Our team sets up the RingCentral routing with you, configures and tests the bot, and maintains it. We've done several RingCentral setups.
Can The Phone Bot Book Appointments?
Yes, while the caller is still on the line. The Phone Bot finds a time that fits your rules, books it with the right person when several calendars are involved, and confirms it with the caller, so a ringing phone becomes a booked appointment instead of a callback. It books onto Google Calendar, Microsoft 365, or any calendar that has an API. See Authava and Google and Authava and Microsoft 365.
Frequently Asked Questions
Does Authava work with RingCentral?
Yes. Authava's Phone Bot works with RingCentral, and we've set it up for several businesses.
Do I have to change my business phone number?
No. You keep your existing number, and RingCentral routes calls to the Phone Bot.
Can the bot answer only after hours or when nobody picks up?
Yes. You choose which calls go to the bot, such as after-hours calls or calls your team can't answer.
Can the bot transfer a call to a person?
Yes. It can transfer important calls to your team or collect the details for a follow-up.