Authava and Google
If your business runs on Google (Calendar, Drive, and the rest of Google Workspace), Authava puts your bot to work inside it. Callers book themselves straight onto your Google Calendar while they're still on the phone, your bot answers from the documents in your Google Drive, and every conversation can be saved back to Drive. Your team keeps working in Google the way it always has.
How Does The Phone Bot Book Onto Google Calendar?
- A customer calls and asks for an appointment.
- The Phone Bot checks the open times on your Google Calendar.
- It offers times that fit your rules, and the caller picks one.
- The appointment is added to your Google Calendar and confirmed with the caller.
The confirmation gives the caller the time and place, so both sides end the call knowing the same thing: it's on the calendar. Authava reads availability from your calendar and writes appointments back to it, so you keep managing your calendar in Google.
Will Booking Respect My Schedule?
Yes. Booking follows your rules, not just empty space on the calendar. The Scheduling module is built around rules like:
- Working hours, which can differ by person and by day
- Office-wide closures, such as holidays
- Blackout time, like drive time between jobs or buffers between appointments
- One person or a team. The bot can check several people's Google Calendars at once and book with the right one, such as the technician who covers that area or the provider the caller asked for.
Every business books differently, which is why scheduling is harder than it looks. See Every Business Schedules Differently.
A caller who gets booked during the call is a missed call turned into an appointment. See Convert Missed Calls to Bookings.
How Does The Bot Learn From Google Drive?
Our team can set up a workflow that watches the Google Drive folders you choose. When a document is added or changed, the workflow uploads it to your bot through Authava's API, and the bot answers from the new version.
The price sheet, policy, or service guide your team updates in Drive is the same one your bot answers from, with no one uploading files to the bot by hand. See Update Your Bot's Knowledge.
Can My Conversations Go Into Google Drive?
Yes. Authava's API lets a workflow pull your bot's transcripts and save them to a Drive folder or a Google Sheet, on whatever schedule you like. Your conversations sit next to the rest of your business files, ready for your team to read or analyze.
Who Sets It Up?
Our managed services team connects your Google Calendar, sets your scheduling rules with you, and builds any Drive workflows, using a workflow tool such as n8n.
Frequently Asked Questions
Does Authava work with Google Workspace?
Yes. The Phone Bot books onto Google Calendar, a workflow keeps your bot trained on your Google Drive documents, and conversations can be saved back to Drive or a Google Sheet.
Can Authava book appointments on Google Calendar?
Yes. The Phone Bot books appointments directly onto your Google Calendar during a call, following your scheduling rules.
Can it book across more than one calendar?
Yes. The bot can check several people's calendars at once and book with the right person.
Can my bot learn from my Google Drive documents?
Yes. A sync workflow watches the Drive folders you choose and uploads new and changed documents to your bot.
Can I save my bot's conversations to Google Drive?
Yes. A workflow can pull transcripts through Authava's API and save them to Drive or a Google Sheet.