Nobody Fills Out Our Surveys
Authava's Outreach Bot replaces static surveys with a short conversation sent by link: it asks focused questions, follows up on interesting answers, and organizes what people say. People answer a conversation more readily than a form full of rating scales.
Why Do Surveys Get Ignored?
Long forms feel like homework, rating scales lose the reason behind the rating, and nobody can ask "why?" when an answer is interesting. Response rates drop, and the answers you do get are thin.
What Do Businesses Usually Try?
- A longer survey. It asks more, and fewer people finish it.
- Incentives. They raise responses, and they cost money.
- Phone interviews. They get rich answers, slowly.
It's a trade-off between depth and how many people respond.
How Does Authava Solve It?
- Sent by link, by email or anywhere you share it.
- Focused questions in a short, natural conversation.
- Follow-up questions when an answer needs more detail.
- Organized answers your team can review, instead of a pile of free-text responses.
It fits customer feedback after a job, member or donor check-ins, and research before a launch. See Outreach Bot.
What This Looks Like in Practice
After each job, customers get a link. The Outreach Bot asks how it went, asks why when someone says "it was okay", and organizes the answers for your team.
Frequently Asked Questions
How do people get the Outreach Bot?
You send them a link, by email or anywhere you share links.
What happens to the answers?
The Outreach Bot organizes them so your team can review the results.
How is this different from an online survey form?
It's a short conversation that can ask follow-up questions, instead of a fixed form.