I'm Worried an AI Bot Will Make Things Up
Authava is designed to answer from the facts you approve: must-be-right facts come first, sensitive questions can get approved answers word for word, and you can see where each answer came from. When the bot doesn't know, it says so instead of guessing.
Why Do AI Bots Make Things Up?
General AI is built to always produce an answer. Without controls, it fills gaps with something plausible, which is the last thing you want when the question is about your prices, policies, or a customer's account.
What Do Businesses Usually Try?
- A general AI chatbot. It's fluent, and it can fill gaps with a guess.
- No bot at all. There's no risk of a wrong answer, and no answers either.
- A rigid scripted bot. It's predictable, and it can't handle questions it wasn't scripted for.
It can feel like a choice between flexible and risky, or safe and stiff.
How Does Authava Solve It?
- Authoritative text for must-be-right facts, which takes priority over documents and crawled pages.
- Q&A pairs and approved wording for answers that must be exact.
- Live data from your systems for things like prices and balances, through your APIs, instead of the AI guessing.
- An "I don't know" fallback, with handoff to a person when needed.
- Answer tracing that shows which source and method produced each answer.
- Scheduled test conversations that help catch problems early.
See How Authava Keeps Bots Accurate.
What This Looks Like in Practice
A customer asks about a discount you don't offer. Nothing in your approved information supports it, so the bot says it doesn't know and offers to connect them with your team, instead of inventing one.
Frequently Asked Questions
Can Authava's bot make mistakes?
Any AI can. Authava is designed to reduce mistakes by answering from approved facts and saying "I don't know" instead of guessing.
Can I control exactly what the bot says on sensitive topics?
Yes. Approved answers can be returned word for word.
How do I know where an answer came from?
Answer tracing shows which source and method produced each answer.
How is this different from a general AI chatbot?
Authava is designed to answer from your approved facts, and to say "I don't know" instead of guessing.