We Can't Offer 24/7 Support
Authava answers your customers' questions at any hour, by chat and by phone, and passes anything it can't handle to your team for the morning. Customers get help when they ask, without you staffing nights and weekends.
When Do Customers Need Answers?
Often when you're closed. People research and compare in the evening and on weekends, and a question left unanswered until Monday is often a customer who went elsewhere.
What Do Businesses Usually Try?
- An after-hours voicemail or contact form. It captures some requests, but the customer leaves without an answer.
- Extra staff for nights and weekends. Customers get a person, at the cost of paying for hours that are often quiet.
- A detailed FAQ page. It helps the customers who find it.
Customers either wait for business hours or find the answer on their own.
How Does Authava Solve It?
- The website chatbot answers questions from your content and approved facts, any time. See Chatbot.
- The Phone Bot answers calls after hours with the same care. See Phone Bot.
- Details for the morning. For anything that needs a person, the bot collects what's needed and your team gets a transcript.
- A person during your hours. With Live Chat, visitors can reach your team during the support hours you set.
The chatbot goes on any website with one line of code, for example WordPress, Wix, Ontraport, or a custom website.
What This Looks Like in Practice
On Sunday night, someone asks whether you serve their town and how soon you could come out. The bot answers both and collects their details. On Monday, your team calls back already knowing what they need.
Frequently Asked Questions
Does the bot work nights and weekends?
Yes. The chatbot and the Phone Bot answer any time, including when your office is closed.
What happens to questions the bot can't answer after hours?
The bot collects the details, and your team gets a transcript to follow up when you're back.
Can customers still reach a person?
Yes. With Live Chat, visitors can ask for a person during the support hours you set.
How is this different from an after-hours contact form?
The bot answers the question right away, and collects the details for anything that needs your team.