My Scheduling Rules Are Complicated
Authava books appointments by your real rules (working hours by person, office closures, buffers, drive time, and the right provider) on the calendar you already use. Callers and visitors get a time that actually works, not just an empty slot.
Why Isn't an Open Slot Enough?
An empty spot on the calendar isn't always bookable. One technician is off on Fridays, another only works mornings, the office closes for a holiday, and every job needs drive time before the next one. A booking tool that ignores those rules creates appointments your team has to undo. See Every Business Schedules Differently.
What Do Businesses Usually Try?
- An online booking page. It works well for simple schedules, but it usually books any open slot, without your rules about who, where, and how long.
- Staff booking by phone. They know the rules, but only when someone is free to answer.
- Calling customers back to schedule. It gets the details right, at the cost of phone tag.
Either the rules get skipped, or a person has to be available every time someone wants to book.
How Does Authava Solve It?
The Scheduling module is built around the rules businesses actually have:
- Working hours that differ by person and by day
- Office-wide closures, such as holidays
- Blackout time, like drive time between jobs or buffers between appointments
- One person or a team, checking several calendars at once and booking with the right one
It books onto Google Calendar, Microsoft 365, or any calendar that has an API, by phone or in chat. Our team sets your rules up with you.
What This Looks Like in Practice
A caller wants a technician Thursday afternoon. The Phone Bot checks your technicians' calendars and working hours, skips the slot blocked for drive time, offers 2:30, and confirms it with the caller.
Frequently Asked Questions
Can Authava book with the right person on my team?
Yes. It can check several people's calendars at once and book with the right one, such as the provider the caller asked for.
Which calendars does it work with?
Google Calendar, Microsoft 365, and any calendar that has an API. See Authava and Google and Authava and Microsoft 365.
Can it book while the caller is on the phone?
Yes. The Phone Bot finds a time that fits your rules and confirms it with the caller during the call.
How is this different from an online booking page?
Authava books by your own rules, such as each person's working hours and buffers between jobs, and can book by phone or in chat.