I Don't Know What Our Customers Actually Want
Every conversation is a customer telling you what they need. Authava's weekly Growth Report turns those conversations into plain-English findings you can act on. You learn what people ask, what they can't find, and what's holding back sales.
Why Is It Hard to Know?
Surveys get ignored, analytics show clicks but not reasons, and the questions customers ask your staff are rarely written down. The best market research you have is the conversations you're already having.
What Do Businesses Usually Try?
- Surveys. They ask directly, but few people answer.
- Web analytics. They show what visitors clicked, not why.
- Asking your staff. They know a lot, but it's anecdotal and rarely written down.
Each shows part of the picture.
How Does Authava Solve It?
- The weekly Growth Report combines conversations, page traffic, and your own business knowledge to show whether the bottleneck is traffic, clarity, or demand.
- AI-written conversation summaries, so you don't have to read every transcript.
- Export your conversations and analyze them with your own AI assistant, such as ChatGPT, Claude, or Grok.
- Gaps in your content show up as questions your site doesn't answer.
What This Looks Like in Practice
Your Growth Report shows that financing comes up again and again, and your website doesn't mention it. You add a financing page, and the next report shows whether the questions change.
Frequently Asked Questions
What is the Growth Report?
A weekly plain-English email built from your bot's real conversations, showing what customers ask and where the business is losing them.
Can I analyze conversations myself?
Yes. Export them from Studio as text or CSV and analyze them in a tool like ChatGPT or Claude.
Does the report change my website?
No. It shows you what to change; you decide what to do.
How is this different from web analytics?
Analytics show what visitors clicked; the Growth Report shows what they asked, in their own words.