Authava and Zapier
What happens in your bot can set your Zapier Zaps in motion. Authava handles the customer conversation, and your Zaps carry the results to the rest of your apps. They connect through webhooks and Authava's API, so the tools you've already connected in Zapier can act on what happens in your bot.
How Does Authava Connect To Zapier?
Through webhooks and Authava's API, at each stage of a conversation:
| When | What happens |
|---|---|
| Conversation starts | Authava can call your Zap's webhook and use the result to shape the bot's first message |
| A specific question | A question can trigger your Zap and show its result as the answer |
| Mid-conversation | The bot can call a Zap's webhook as a tool when it needs live data, through the MCP Gateway |
| Conversation ends | Once a conversation appears finished, Authava can send it to your Zap |
| Any time | A Zap can call Authava's management API, for example to upload documents or pull transcripts |
In Zapier, a Webhooks by Zapier trigger receives Authava's calls, and a webhook action calls Authava's API. See Full Integration for each hook in detail.
What Can I Build With It?
- Lead follow-up: when a conversation ends, your Zap adds the lead to your CRM, your email list, and a spreadsheet.
- Team alerts: a hot lead or an urgent question posts a message where your team already works.
- Live answers: the bot asks a Zap for an order status or an appointment time, and replies with the real result.
- Keeping the bot current: when a document changes in one of your apps, a Zap uploads the new version to your bot.
Who Sets It Up?
Our managed services team connects the Authava side with you. Your team, or whoever builds your Zaps, owns the Zapier side.
Frequently Asked Questions
Does Authava work with Zapier?
Yes, through webhooks and Authava's API. Authava can call your Zaps at several points in a conversation, and your Zaps can call Authava's API.
What do I need in Zapier?
Zapier's webhooks: a webhook trigger to receive Authava's calls, and a webhook action to call Authava's API.
Can a Zap send chatbot leads to my other apps?
Yes. When a conversation ends, Authava can send it to your Zap, and your Zap can send the lead anywhere Zapier connects.