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Customers Can't Find Answers in Our Help Content

Authava turns your website, help pages, and documents into a bot your customers can simply ask, so they get the answer instead of digging through pages. The bot answers in plain language and links to the page with the details.

Why Can't Customers Find What's Already There?

The answer is often on your site, three clicks deep, under a heading the customer wouldn't think to check. Search boxes match keywords, not questions, so customers give up and call or email.

What Do Businesses Usually Try?

  • Website search. It finds pages that use the same words the customer typed.
  • Reorganizing the website. It helps, but it's a big project, and the next new topic starts the problem again.
  • An FAQ page. It works well for the top questions.

Customers still have to know where to look, or which words to use.

How Does Authava Solve It?

  • It learns your content. The bot crawls your website and reads your documents: PDFs, Word files, and more.
  • It searches by meaning, not just keywords, so "can I bring my dog?" finds your pet policy.
  • It answers and links. The bot gives the answer and links to the page with more detail.
  • It shows you the gaps. Questions your content doesn't answer show up in your conversations and the weekly Growth Report.

It works on any website, for example WordPress, Wix, Ontraport, or a custom website. See Update Your Bot's Knowledge.

What This Looks Like in Practice

A customer asks, "Can I pause my membership?" The answer is in a policy PDF. The bot answers in plain language and links to the policy.

Frequently Asked Questions

Can the bot answer from my existing help pages?

Yes. It crawls your website and answers from your pages and documents.

Does it link customers to the right page?

Yes. The bot can link to the page with more detail.

How do I find out what my content is missing?

Unanswered questions show up in your conversations and in the weekly Growth Report.

Customers ask in their own words, and the bot answers by meaning instead of matching keywords.