Shopify Integration

Overview

Authava can integrate directly with your Shopify store to provide AI-powered product search, recommendations, and cart actions directly inside the chatbot experience.

Instead of only scanning website pages and documents, the bot can also query live Shopify product data through the Shopify API.

Example capabilities:

• Search products by price, category, size, color, or keywords
• Answer product questions conversationally
• Recommend products dynamically
• Link directly to products
• Add products to cart from inside the chat
• Reduce repetitive customer support questions
• Help recover visitors who would otherwise leave the site

Example:

“What snowboards do you have for less than $700?”

The bot can:

1. Search Shopify products in real time
2. Return matching products
3. Show links to view products
4. Add items directly to cart

Benefits

Increased Conversion

Many visitors leave ecommerce websites because they cannot quickly find answers or products.

The chatbot helps bridge that gap by acting like an interactive shopping assistant available 24/7.

Examples:

• Product discovery
• Sizing questions
• Shipping questions
• Compatibility questions
• Recommendations

Reduced Support Load

The bot can automatically answer many repetitive ecommerce questions that would otherwise require staff time.

Examples:

• “Where is my order?”
• “Do you ship internationally?”
• “Do you have this in blue?”
• “What products are under $100?”

Better Customer Experience

Instead of forcing visitors to click through menus and filters manually, customers can simply ask questions naturally.

Shopify API Integration

The chatbot can combine multiple knowledge sources:

• Website pages
• PDFs and uploaded documents
• FAQ content
• Shopify API product data

This allows the bot to answer both informational and product-related questions.

Requirements

To enable Shopify integration, one of the following is required:

• Provide a Shopify API key/access token
• Or grant the Authava managed services team access to configure the integration

The managed services team can assist with:

• Shopify API setup
• Secure credential configuration
• Product search configuration
• Cart integration
• Testing and tuning

Example Use Cases

Product Discovery

“Show me winter jackets under $150”

Product Comparison

“What’s the difference between these two models?”

Add To Cart

Visitors can add products directly to their cart from the chatbot interface.

Upsell / Cross-Sell

“Customers who buy this snowboard also commonly buy these bindings.”

Notes

A bot can still operate using only website content and uploaded documents if desired.

The Shopify API integration simply adds live ecommerce capabilities on top of the standard chatbot experience.